FAQ
Questions, answered.
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What is Paragon Cove?
Cove is a rechargeable, wall-mounted brush holder with an automatic rotating cover, a round LED display, an air-dry function and a UV light. It mounts to the wall with an adhesive plate, so it takes no counter space.
Why not just use a cup?
A cup leaves brushes open to the room and lets leftover water collect at the bottom. Cove hangs brushes in a closed compartment with an air-dry function, and mounts to the wall so it stays off the counter.
What does the UV light do?
Cove has a UV light in the brush compartment, designed to help keep brush heads clean between uses. It is not a medical device and does not treat or prevent any illness. Keep replacing your brush head as its manufacturer recommends.
How do I open the cover?
Wave a hand 5–7 cm (about 2–3 in) in front of the display’s sensing area, or short-press the touch key. The cover rotates away from the brush compartment.
How does the cover close?
After you place your brushes, wave your hand in front of the sensor again, or simply wait. The cover closes automatically.
How do I turn it on?
Long-press the touch power key on the display.
How do I mount it?
Clean and dry the wall surface, peel the protective paper from the adhesive backing and press the wall plate on. Then place Cove on the plate as shown in the user manual.
How do I charge it?
Cove is rechargeable, so there is no cord to run to your wall. Charging steps are in the user manual that comes in the box.
Will my brushes fit?
Cove holds two brushes. Brush sizes vary between brands, so if you are unsure, email paragonforhome@gmail.com with the brand and model and we will check with you before you order.
Are toothbrushes included?
No. Brushes shown in our imagery are for scale only.
What’s in the box?
Paragon Cove unit, Adhesive wall plate, User manual.
How long does shipping take?
Orders ship within 1–3 business days. Typically arrives in 10–20 business days after shipping. We currently ship to addresses in the United States.
How do I track my order?
You will receive a confirmation email when your order ships, with tracking. You can also use the Track order page with your order number and email.
What is your return policy?
30-day returns on unused items in original packaging. Return shipping is paid by the customer unless the item is defective, damaged or incorrect. See the full return policy for how to start a return.
My order arrived damaged. What now?
Email paragonforhome@gmail.com with your order number and a photo. We will make it right.
How can I contact you?
Email paragonforhome@gmail.com. We reply within one business day.